Frequently Asked Questions

What is the minimum age for skating?

There is no minimum age for skating, it depends on the children and the parents themselves.

What is the minimum and maximum available skate size?

Size 24 to 50.

Is the price the same for adults and children?

In the Palau de Gel we have different prices for adults, children between 6 and 15, and groups. Children under 5 years of age can enter for free when accompanied by an adult. Children under 8 must be accompanied by an adult.

Is the admission price per hour?

No, the admission price is per session, not per hour, and you can skate as much as you want within the time slot of a session.

Do I have to wear gloves to skate?

Yes. You can bring your own or purchase them at the ticket office.

Is it compulsory to wear a helmet?

Yes, up until the age of 15. Helmets are available free of charge with equipment rental.

Do I have to rent larger skates (1–2 sizes) and wear thick socks?

No! Your socks should not be thick, you should wear regular socks and the skate size should be the same as your shoe size.

How do I put the skates on properly?

Loosen the laces or clips so that your foot can slide in easily. Make sure the tongue of the skate is straight and tighten the laces or clips by pulling them firmly. Make sure that everything is secure so that the boot is tight around your foot. If your big toe touches the tip of the boot you must ask for a larger size. Conversely, if when firmly fastened the boots can still twist or may potentially hurt your ankles, heel or sole, request a smaller size.

Are there any discounts with a card or through a club?

Check the discounts and promotions section to view the discounts and promotions that are currently available. If none are showing or they have expired, then no discounts are currently available. Please check this section regularly for promotions.

I have my own skates, can I get them sharpened?

Of course. The cost for sharpening skates is €13.00 (for a pair of skates).

What do I have to wear?

Wear comfortable clothing and a jacket. Remember, long pants, long socks and gloves are compulsory.

Is it cold?

The ambient air temperature in an ice rink is within the range of 12–16ºC. So yes, the air is fresh. ☺ If you’re skating you won’t notice it as much since you’ll be exercising, but if you are looking around the rink you should make sure to wrap up warm.

How do I collect and return the skates?

Collecting skates: once you have purchased your admission, you will be given a ticket for the equipment which you should hand to the rental staff so they can provide you with skates and a helmet (compulsory if you are under 15 years of age).

Returning skates: take off your skates and hand them to the rental staff.

To collect, exchange or return skates, always stand in front of the shoe size you are wearing.

There are lockers (€1) for storing your personal belongings inside the equipment rental area.

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